Comparative Review of e-service Maturity Models: 6I Model

This paper examines what are known as the ‘maturity models’ or the ‘stage-ladder models’ which all share stages of growth or maturity with one common point; the implication of the evolution of eservices in series of stages moving upward to embody the notion of a continual process improvement. However, this paper suggests a new model called the six dimension model (6I) that provides a framework for a detailed description of what each stage involves in terms of e-service characterization. It attempts to provide a common/standard characterization of the features of each stage and thereby enhances previous models